Support
How can we help?
Most problems are fixed in a minute with the tips below. If yours isn't, email us. Support is by email only.
Email [email protected]
Tell us which venue you work at and what you see on screen. Please don't send your password.
For staff
Problems seeing your shifts
I can't see this week
Your manager may not have published it yet. Staff only see published weeks. Ask your manager.
I can't sign in
- Check you are using the login your manager gave you.
- If you have forgotten your password, ask your manager or email us.
- Still stuck? Ask your manager to check your login, or email us.
My shifts look wrong
Close and reopen the page to load the latest version. If it still looks wrong, ask your manager: they may have changed it and not yet re-published.
I want my details corrected or deleted
Ask your manager, or email [email protected]. See the privacy notice for your rights.
For venues
Behind the bar
I'm asked to confirm before editing a week
That's a past week. Luna Rota asks you to confirm before you change a week that has already happened.
My save is rejected as out of date
Someone else saved a newer version of the week while you were editing. Reload the week to see their changes, then make yours again.
A new starter needs access
Owners and admins add staff themselves and invite them by email, or set up a login for staff without an email address.
Who can restore a snapshot?
Only the owner. Owners and admins can list, create and download snapshots.